Returns & Refunds

Returns

We have 100% confidence in our products and we want you to feel that way too! That's why we offer you a No Quibble, 14 day returns period.

If you don't like what you've bought, whatever the reason, simply send it back complete, undamaged and in its original packaging within 14 days and we'll give you a 100% refund of the goods value.

To return goods, please contact us at info@lunaecoffee.com with the following information so that we can process a return.

  • Your name
  • Order reference number
  • Your Address
  • Email address
  • Contact number
  • Date of purchase
  • Date the goods were received by you
  • Item you would like to return
  • Reason for return

Refund

On receiving the returned product we will issue a payment to the card used to purchase the product within 3-5 working days.